Privacy Policy

1. Who We Are

Spankin’ Clean Detailing is a mobile auto detailing business based in Southern Maryland, providing one-time detailing appointments, subscription memberships, and related services.

This Privacy Policy applies to:

• spankincleandetailing.com – our main website and marketing pages
• spankincleandetailing.com – our online booking, subscriptions, and checkout experience
• Any other online forms, booking tools, or communication channels that link to this Policy

If you have any questions, you can contact us at:

Email: spankincleandetailing@gmail.com

2. Information We Collect

We collect information in three main ways: directly from you, automatically through our websites, and from third-party tools we use to run the business.

2.1 Information you provide to us

• Contact details – name, email address, phone number, and billing address
• Service & booking details – vehicle type, service selections, add-ons, preferred dates and times, and notes you add to your booking
• Account information – username, password, saved addresses, subscription preferences, and order history from your customer account area
• Payment-related information – we receive confirmation of payment status and limited billing details, but full card numbers are processed securely by our payment processor (for example, Stripe) and are not stored on our servers
• Communication content – messages you send via contact forms, email, or chat, plus any photos you choose to share for quotes or recommendations

2.2 Information collected automatically

• Usage data – pages visited, links clicked, time on page, referring URLs, and similar analytics information
• Device and technical data – browser type, operating system, IP address, and device identifiers
• Cookies and similar technologies – used to remember your cart, keep you logged in, and understand how visitors use our site

2.3 Information from third parties

We may receive limited information from third-party tools we use to run our business, for example:

• Payment processors (such as Stripe) – payment confirmations and subscription billing status
• Booking and scheduling tools – appointment details and availability
• Email and marketing platforms – email engagement data (opens, clicks, unsubscribes)
• Analytics and advertising platforms – anonymized or aggregated performance metrics for our ads and website

3. How We Use Your Information

We use your information to operate our business, deliver services, and improve your experience. This includes:

• Booking and providing services – processing your orders, scheduling visits, managing subscriptions, and sending confirmations and reminders
• Payment and billing – processing payments, managing renewals, handling refunds, and keeping records required for accounting and tax purposes
• Customer accounts – allowing you to log in, view your orders and subscriptions, update details, and manage payment methods
• Customer support – responding to questions, resolving issues, and following up after services
• Marketing and promotions – sending emails, offers, or updates if you have opted in or if you are an existing customer (where permitted by law). You can opt out at any time.
• Improving our services – analyzing how visitors use our site and services so we can refine pricing, packages, user flows, and performance
• Legal and security – preventing fraud, enforcing our terms and policies, and complying with applicable laws and legal requests

4. Legal Bases for Processing (where applicable)

Depending on your location, our processing of your personal information may be based on one or more of the following legal grounds:

• Contract – to provide the services you requested, including bookings, subscriptions, and account access
• Legitimate interests – to run, protect, and improve our business, communicate with you as a customer, and prevent fraud
• Consent – for certain marketing communications, cookies, or optional data you choose to provide. You can withdraw your consent at any time.
• Legal obligations – to comply with tax, accounting, and other regulatory requirements

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help our site remember your preferences and understand how visitors use our pages.

We use cookies for purposes such as:

• Essential cookies – required to operate the site, keep your cart active, and allow checkout and login to function
• Performance and analytics cookies – to measure traffic, popular pages, and improve the customer experience
• Advertising cookies – in connection with platforms like Google Ads or social media ads, to measure campaign performance

You can usually manage or disable cookies through your browser settings. If you disable essential cookies, some parts of the site (such as checkout or login) may not work correctly.

6. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as needed to provide our services and operate our business, including:

• Payment processors – to securely process card payments and manage subscription renewals
• Hosting and infrastructure providers – to host our websites, databases, and online tools
• Booking and scheduling providers – to manage appointment availability and confirmations
• Email and communication platforms – to send booking confirmations, reminders, and marketing emails (where allowed)
• Analytics and advertising providers – to track website performance and measure ad campaigns
• Professional advisors – such as accountants or legal counsel, where reasonably necessary
• Authorities or law enforcement – if required by law or to protect our rights, safety, or property

Each third party is only given the information they reasonably need to perform their services and is expected to protect your information in line with this Policy and applicable laws.

7. How Long We Keep Your Information

We keep your information only as long as necessary for the purposes described in this Policy, including:

• For active customer accounts, orders, and subscriptions
• For as long as required by law (for example, tax and accounting records)
• For a reasonable period after services end, to answer questions or handle disputes

When information is no longer needed, we will delete it or anonymize it where feasible.

8. How We Protect Your Information

We use reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS), secure payment processing through reputable providers, access controls, and regular updates to our systems.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account login details and passwords confidential.

9. Your Choices and Rights

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you
• Updating or correcting your information (for example, through your account settings)
• Requesting deletion of certain information, subject to legal obligations
• Objecting to or restricting certain types of processing
• Opting out of marketing emails by using the unsubscribe link in any message

To exercise these rights, please contact us at spankincleandetailing@gmail.com. We may ask you to verify your identity before completing certain requests.

10. Children’s Privacy

Our services and websites are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. When we update the Policy, we will revise the “Last updated” date at the top. In some cases, we may also notify you by email or through your account.

12. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Spankin’ Clean Detailing
Email: spankincleandetailing@gmail.com
Website: spankincleandetailing.com